🚚 Moving Bin Rentals FAQ
How does moving bin rental work?
We deliver sanitized, commercial-grade 27-gallon totes and a heavy-duty 4-wheel moving dolly directly to your current home. You pack and move them to your new address. Once you're done unpacking, we come pick up all the empty bins from your new doorstep—leaving you with zero cardboard boxes to break down, tape, or throw away.
What size are the moving bins?
Every package uses commercial-grade 27-gallon totes (dimensions: ~30.5" L x 20.5" W x 14.5" H). They are made from rigid, heavy-duty polypropylene with interlocking, crush-proof lids designed to stack securely without caving in.
How long is the standard rental period?
Every moving package includes a full 2-week (14-day) rental. This gives you plenty of time to pack at your own pace before moving day and unpack comfortably in your new home.
What if I need more time to unpack?
Life happens and moves take time! You can extend your rental by the week anytime for just $30 for an additional week Just text or email our team before your scheduled pickup date, and we'll push your collection window back.
Do I need to pay a security deposit?
No. We do not hold a cash deposit upfront. We keep your payment method securely on file with Stripe at checkout, just like a rental car company. You are only charged if items are kept, lost, or permanently damaged.
What happens if I want to keep some bins, or if an item breaks?
If you love our bins and decide you want to keep a few for permanent garage or closet storage, you are welcome to! Just keep what you need when we pick up the stack, and we will bill your card on file a flat $15 per bin ($40 per dolly). Minor scuffs, dust, and normal moving wear are always free—the replacement fee only applies to retained equipment, cracked/punctured plastic, or permanent chemical/paint spills.
How do I label the totes without ruining them?
We include complimentary removable, peel-and-stick labels with every rental. Please only use our provided labels (or blue painter's tape). Do not write directly on the plastic with permanent markers or use heavy duct tape.
What areas do you deliver to?
Our standard service area includes Madison, Huntsville, Harvest, Athens, and Toney, along with surrounding communities across Madison and Limestone counties. You can verify your exact 5-digit zip code anytime using our interactive delivery checker located at the bottom of our Home Page.
Where will you drop off and pick up the bins?
For the safety of our team and your property, our service is strictly doorstep, garage, or apartment-level delivery and collection.
Single-Family Homes: Delivery and pickup must be staged on a flat, accessible ground level—such as an open garage, a covered front/back porch, or just inside your main exterior doorway. Our drivers cannot enter attics, crawlspaces, or carry bins up/down interior residential stairs.
Apartments & Condos: We are happy to deliver straight to your unit doorway! We will navigate breezeways, elevators, and outdoor apartment stairwells to reach your floor, provided there is clear access and building parking.
All bins must be staged at your exterior entryway or inside your garage, ready for our driver at your scheduled window.
📦 Valet Monthly Storage FAQ
What makes valet storage different from a traditional storage unit?
With traditional self-storage, you pay $100–$200/month for a dusty, oversized garage unit you have to drive to, load, and sweep. With our valet storage, we do the driving. We deliver clean 27-gallon commercial bins to your door, collect them once packed, and store them securely in our climate-controlled facility. When you need your items back, simply request them, and we bring them straight back to your door.
How do you keep my stored belongings safe?
Every bin is sealed with serialized, tamper-evident numbered zip ties right in front of you before leaving your property. Your unique serial numbers are logged into your account. The bins remain securely sealed until you cut the tags upon return. Our storage facility is 100% climate-controlled, monitored 24/7, and closed to the public.
Can I add more bins in the middle of my billing month?
Yes. If you start packing and realize you need another bin or two, reach out to our team. We’ll deliver the extra bins, automatically prorate the remaining days in your current billing cycle through Stripe, and adjust your monthly renewal going forward.
Where will you drop off and pick up the bins?
For the safety of our team and your property, our service is strictly doorstep, garage, or apartment-level delivery and collection.
Single-Family Homes: Delivery and pickup must be staged on a flat, accessible ground level—such as an open garage, a covered front/back porch, or just inside your main exterior doorway. Our drivers cannot enter attics, crawlspaces, or carry bins up/down interior residential stairs.
Apartments & Condos: We are happy to deliver straight to your unit doorway! We will navigate breezeways, elevators, and outdoor apartment stairwells to reach your floor, provided there is clear access and building parking.
All bins must be staged at your exterior entryway or inside your garage, ready for our driver at your scheduled window.
How do I cancel my storage subscription?
You can cancel your monthly subscription at any time with no long-term contracts. Simply notify us and schedule your final doorstep bin return at least 7 days before your next billing date. Once all empty bins are safely collected and inspected, your subscription will end without renewing.
What items are not allowed in storage?
For safety and insurance, we prohibit perishable food, liquids, firearms/ammunition, hazardous materials, flammable or combustible liquids (paint, propane, oils), illegal substances, live plants, or pets.
Is there a weight limit for stored bins?
Yes, all valet storage totes must weigh 45 lbs or less. This ensures bins can be safely stacked on our warehouse shelving and safely carried to and from your doorstep during pickups and returns. Bins exceeding 40 lbs may need to be repacked into an additional tote prior to offsite transport.
Are my stored items insured?
Yes. Every stored bin includes up to $100 of complimentary baseline coverage against total loss, theft, or catastrophic physical damage to the tote while in our custody and climate-controlled facility.
Please note that this coverage does not extend to individual fragile items that break inside the tote due to improper or insufficient packing. Because our team never opens, packs, or inspects the contents of your sealed bins, customers are responsible for properly wrapping glassware, ceramics, and delicate keepsakes in bubble wrap, packing paper, or soft linens prior to our pickup.
🎄 Seasonal Christmas Tree Storage FAQ
How does the artificial Christmas tree storage service work?
Never wrestle an artificial tree into an attic or crawlspace again!
Available exclusively as an add-on for our active monthly storage members, you can store your tree for a one-time fee of $99 for the season:
At a scheduled time of your choice, we deliver a heavy-duty fabric tree duffle bag to your home.
You disassemble your tree into its sections and pack it into the duffle.
We collect the bag from your door and store it in our clean, 24/7 climate-controlled facility for the off-season.
In November, we deliver your tree straight back to your front door, ready to decorate.
What size trees fit in the storage bag?
Our heavy-duty duffle bags comfortably accommodate standard multi-section artificial trees up to 9 feet tall. If you have an oversized tree (such as a 10-to-12-foot tree), two bags can be reserved for $89 each.
Why is climate-controlled storage important for artificial trees?
Alabama attics and sheds regularly reach 120°F–140°F during the summer. High heat deteriorates flocking, weakens branch adhesives, warps plastic needles, and damages delicate wiring on pre-lit trees. Our temperature- and humidity-controlled storage preserves your tree so it looks fresh every holiday season.
How does billing work for Christmas tree storage?
This is not an automatic recurring subscription. It is a simple, one-time payment of $99 per season. This flat fee covers the durable duffle bag, January doorstep pickup, off-season climate-controlled storage, and scheduled return delivery in November. When the next holiday season ends, you choose whether to rebook for the following year. If you’d like to keep your Christmas tree bag instead of returning it, there is a $40 one time fee to keep the bag.