Privacy Policy

Effective Date: September 1, 2026

Last Updated: September 8, 2026

Valet Bin Co. LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, rent our moving bins, or subscribe to our valet storage services.

1. Information We Collect

We collect information that you voluntarily provide to us when scheduling services, requesting bin deliveries, or contacting support:

  • Contact Information: Name, delivery and pickup addresses, email address, and phone number.

  • Order & Service Details: Move dates, rental tier selections, storage bin quantities, access requests, and specific delivery instructions (e.g., gate codes, porch drop-off preferences).

  • Payment Information: Credit/debit card transactions and recurring subscriptions are processed securely through our third-party payment processor (Stripe). We do not store or retain full credit card numbers on our local servers.

  • Device & Usage Data: Basic analytics data (such as IP addresses, browser types, and pages visited) collected via standard website cookies to improve website performance.

2. How We Use Your Information

We use the information collected strictly to:

  • Schedule, route, and complete doorstep deliveries and pickups of moving bins and valet storage containers.

  • Process payments, issue invoices, and manage recurring storage subscriptions.

  • Send transactional notifications, including order confirmations, delivery ETA updates via SMS/email, and pickup reminders.

  • Respond to customer service inquiries and support requests.

  • Prevent fraud and enforce our rental and storage terms.

3. SMS / Text Messaging Policy

If you provide your mobile phone number during checkout or booking, we may send you transactional SMS messages regarding your delivery window, driver arrival status, or bin pickup coordination.

  • We do not sell, rent, or share your phone number with third parties for marketing or promotional purposes.

  • You may opt out of text communications at any time by replying STOP to any message.

4. Information Sharing & Third Parties

We do not sell, trade, or monetize your personal data. We only share information with trusted third-party service providers necessary to operate our business:

  • Payment Processors: Secure platforms (e.g., Stripe) to handle card transactions and recurring billing.

  • Operational Infrastructure: Cloud databases, mapping tools, or scheduling software used strictly by our team to manage logistics and customer records.

  • Legal Requirements: When required by law or to protect our legal rights, property, or safety.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal details against unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Choices & Data Rights

You may request access to, correction of, or deletion of your personal account information at any time by contacting us directly. Active storage clients must maintain valid contact and payment records while containers remain stored in our facility.

7. Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out:

  • Business Name: [Valet Bin Co., LLC]

  • Service Area: Madison, Huntsville, Harvest & Surrounding Areas, AL

  • Email: [contact@valetbinco.com]

  • Phone: [(256) XXX-XXXX]